We are seeking an experienced and confident Head of Marketing Communications to lead engagement, messaging and stakeholder communications for a national organisation with a clearly defined audience and remit.

This is a senior, hands‑on role combining strategic leadership with operational delivery. You will be responsible for turning complex subject matter into clear, compelling and practical communication that drives understanding, engagement and measurable value. This role requires someone who is equally comfortable shaping strategy, representing an organisation publicly and delivering practical outputs themselves.

The Role

Reporting to the Managing Director and sitting on the senior leadership team, you will:

• Develop and deliver a communications and engagement strategy aligned to organisational objectives
• Translate complex information into clear, accessible and actionable messaging
• Plan and deliver a year‑round programme of engagement activity, including events, meetings, digital channels and publications
• Build strong, trusted relationships with members, stakeholders, partners and influencers
• Act as a senior representative for the organisation at external meetings and events
• Monitor reach, engagement and impact, using insight to continuously refine approach
• Lead, mentor and develop a small communications team, setting priorities and standards
• Manage budgets and ensure delivery against agreed plans, timelines and quality expectations

About You

You will be a credible, assured communicator with the ability to engage diverse audiences and simplify complex ideas.

Essential experience:

• Senior‑level communications or engagement leadership experience
• Proven ability to communicate complex or technical subject matter clearly and effectively
• Experience designing and delivering multi‑channel communications programmes
• Strong stakeholder management and relationship‑building skills
• Experience leading people and managing budgets
• A practical, solutions‑focused mindset and willingness to be hands‑on

Desirable experience:

• Experience working with defined membership, customer or stakeholder groups
• Background in organisations where clarity, trust and credibility are critical
• Experience delivering communications through a mix of in‑person and digital channels

What You’ll Bring

• Authority and confidence when representing an organisation externally
• Strategic thinking balanced with pragmatic delivery
• Strong judgement and calm leadership
• Excellent interpersonal and influencing skills
• A collaborative, down‑to‑earth approach

Working Pattern & Package

• Hybrid working model combining office‑based collaboration and home working
• Competitive senior salary and benefits package
• Opportunity to shape, rebuild and lead a communications function with real influence

UK Field Based – ideally Midlands or South | Competitive Salary + Lucrative Bonus | Car Allowance | Excellent Benefits

Lead the Growth. Shape the Future.

This isn't just another Sales Director role.

It's an opportunity to join a global manufacturing business that's setting the pace for its industry. With revenues exceeding $600 million, four consecutive years of double-digit growth and continued investment in innovation, sustainability and cutting-edge technology, our client is outpacing the competition and showing no signs of slowing down.

Reporting directly to the Managing Director, you'll take ownership of the commercial strategy across the UK & Ireland, leading an established sales leadership team while influencing the future direction of a market-leading business.

You'll build long-term customer partnerships, develop ambitious growth strategies and create a high-performance culture that delivers exceptional commercial results.

Some of What You'll Be Doing

• Leading and inspiring a high-performing UK & Ireland sales organisation.
• Driving profitable growth across existing customers and new markets.
• Building strategic relationships with key accounts and executive stakeholders.
• Developing and executing commercial strategies that outperform the competition.

What We're Looking For

• A proven Sales Director with a successful background in innovative manufacturing.
• A strategic commercial leader who still enjoys being close to customers.
• Exceptional relationship-building and board-level influencing skills.
• Commercially astute, ambitious and driven by delivering sustainable growth.

Why Join?

You'll be joining a business that genuinely invests in its people, products and future. Innovation isn't just a buzzword here—it's what drives everything they do.

If you're ready to lead a business through its next exciting phase of growth and make a lasting commercial impact, we'd love to have a confidential conversation.

Apply today or contact us in confidence to find out more.

For over 150 years, Filippo Berio has been synonymous with authentic premium olive oil and uncompromising quality.

Today, we continue to grow our trusted brand across the UK grocery, discounter & wholesale landscape, across multiple category’s, bringing Authentic Italian excellence to every kitchen!

The role
We’re seeking an ambitious Junior National Account Manager to accelerate Filippo Berio’s growth across key retail and discounter channels. You’ll work closely with the wider commercial team, supporting activity across the Top 4 Grocery customers while also taking ownership of your own portfolio of national accounts. You’ll build trusted relationships with buyers, shape and execute Joint Business Plans, and drive NPD listings and category growth. Working collaboratively with Marketing, Category, Supply Chain and Finance, you’ll ensure flawless delivery of launches and promotions while using data sources such as Kantar, Nielsen and IRI to unlock insights and identify new opportunities.

If you thrive in a fast‑paced FMCG environment and want to play a key role in the success of an iconic global brand, this is the perfect next step in your career.

The ideal fit

• Experience in a National Account Executive role or equivalent
• eCommerce experience would be desirable but not essential
• Passion for achievement; integrity and drive with a strong desire to make things happen
• Is a change champion and pioneers new ideas and approaches
• Strong, confident communicator with good influencing and interpersonal skills with a capability to flex style when appropriate
• Comfortable working in a small dynamic team
• Self starter

Salary: £competitive to attract the right talent. (Please discuss with FMCGExec)
Location: Circa 3 days in Borehamwood HQ.

If you believe in your ability and wish to develop your career please click ‘apply’ and one of our team will be in touch.

Please Note – This is an exclusive agreement between Filippo Berio and FMCGExec so all third-party applications will be forwarded on to Chloe to manage as part of our agreed process.

Today, we continue to grow our trusted brand across the UK grocery, discounter & wholesale landscape, across multiple category’s, bringing Mediterranean excellence to every kitchen.

The role
We’re looking for a dynamic National Account Manager to drive Filippo Berio’s growth across Morrisons & Co-op. In this pivotal role, you will build influential customer relationships, lead annual account planning, and deliver against ambitious sales, volume, and profit targets. You’ll manage promotional investment, identify new business opportunities, and optimise product availability and merchandising to maximise category performance. Working cross‑functionally with Marketing, Sales, Finance, Logistics and external retail partners, you’ll act as the key catalyst for brand success, bringing commercial acumen, strategic thinking, and a proactive, results‑driven mindset to one of the most iconic brands in the category.

The ideal fit

• Experience in a Account Manager role or equivalent
• MUST have experience managing a P&L
• Discounter, Grocery, Convenience experience is ideal
• Passion for achievement; integrity and drive with a strong desire to make things happen
• Is a change champion and pioneers new ideas and approaches
• Strong, confident communicator with good influencing and interpersonal skills with a capability to flex style when appropriate
• Comfortable working in a small dynamic team
• Self starter

Salary: £competitive to attract the right talent. (Please discuss with FMCGExec)
Location: Circa 3 days in Borehamwood HQ.

If you believe in your ability and wish to develop your career please click ‘apply’ and one of our team will be in touch.

Please Note – This is an exclusive agreement between Filippo Berio and FMCGExec so all third party applications will be forwarded on to Chloe to manage as part of our agreed process.

The Role
As Commercial Manager (Implant) you’ll act as the bridge between customer briefs, creative concepts and technical delivery, helping to transform ideas into high-quality, commercially viable solutions. This is an exciting opportunity for a technically minded commercial professional to play a key role in supporting the growth of a leading beauty-focused business partnering with some of the most recognisable names in the industry. Working closely with customers, sales teams and international development offices, you’ll use your technical expertise, commercial awareness and relationship-building skills to develop proposals, challenge factory recommendations, support negotiations and ensure projects are delivered in line with client expectations around quality, timing and budget. This is a highly customer-facing role suited to someone who understands beauty merchandising, manufacturing or POS environments and enjoys bringing innovative, practical solutions to life.

The ideal fit

• Previous experience in beauty POS, merchandising, display, manufacturing or multi-material product environments.
• Strong understanding of technical sales support, with the ability to translate customer briefs into practical, commercially viable solutions.
• Confident working with customers, sales teams, factories and international development teams to move projects from concept through to delivery.
• Able to interpret technical drawings, construction proposals, materials and production capabilities.
• Commercially aware, with the ability to balance client expectations around design, quality, timing, budget and feasibility.
• Experience supporting proposals, pricing discussions, negotiations and technical presentations.
• Strong project coordination skills, with the ability to manage multiple stakeholders across development, quality, logistics and sales.
• Proactive, solutions-focused and confident challenging factory recommendations to ensure the final result matches the customer brief.
• A genuine interest in the beauty industry, with an understanding of how premium brands bring products and experiences to life.

Salary: Up to £55k, plus benefits package.
Location: Hybrid. 2 days in Midland’s customer, including 1 day per week at the NW HQ.

If you meet the above requirements then please click ‘apply’ and one of our team will be in touch shortly.

This is a business with ambitious growth plans, a people-first culture, and a genuine commitment to innovation. They have built an excellent reputation across healthcare, hospitality and leisure, and are now seeking a commercially driven Business Development Manager to help accelerate growth into new sectors and unlock fresh opportunities.

The role

As the successful Business Development Manager, you will be responsible for identifying, developing, and securing new business opportunities across a range of commercial sectors.

This is a genuine hunter role, focused on opening doors, engaging decision-makers, and creating long-term commercial relationships. Working closely with the wider commercial team, you will build a strong pipeline of opportunities, secure high-quality meetings, and support the continued expansion of the business.

The role centres around promoting long-term service partnerships and maintenance solutions, positioning the business as a trusted catering equipment support provider rather than simply an equipment supplier.

With ambitious plans for growth, particularly within the education sector, this is an exciting opportunity to play a key role in shaping the future success of a highly respected business.

The ideal fit

• Proven experience within a Business Development Manager or New Business Sales role
• A true new business hunter with a passion for opening doors and creating opportunities
• Experience developing relationships with senior decision-makers
• Commercially minded with strong negotiation and influencing skills
• Self-motivated and results-driven
• Comfortable prospecting through LinkedIn, CRM systems, ZoomInfo and other lead-generation tools
• Strong relationship-building and networking abilities
• Experience selling service-based solutions would be advantageous
• Able to identify opportunities across hospitality, education, leisure, healthcare and wider commercial sectors
• Proactive, ambitious and eager to make a significant impact

Salary: Up to £65,000 basic salary, attractive commission, company car or car allowance, pension, healthcare benefits.

• Senior commercial leadership experience within FMCG, ideally across beauty, personal care or consumer goods.
• Demonstrates a sense of urgency and knows when to act and when to wait
• Experience working across UK and international markets, including distributor or partner-led routes to market.
• Entrepreneurial, ambitious and delivery-focused
• Is a change champion and pioneers new ideas and approaches
• Confident leading teams, influencing at Board level and building trusted customer relationships.
• A hands-on leader who can shape strategy, build capability and drive execution at pace.

Salary: £competitive basic salary range, LTIP’s, bonus structure, and other company benefits.
Location: Hybrid.

Curious to hear more? Apply now or get in touch for a confidential conversation.

We’re in partnership with a hugely successful FMCG brand that’s found in homes all over the world. They’re at a pivotal and incredibly exciting stage in their journey, with big plans, major investment, and a real ambition to shake things up and make some serious noise in the market. They’re looking for top talent to join them on that journey, so this is a fantastic opportunity to come in right at the start of something big and genuinely make an impact.

With a focus on innovation, brand growth, and customer partnerships, this is an opportunity to join a fast-paced, ambitious environment where you can have real impact.

The Role
As the successful NPD Manager, you will play a pivotal role in shaping the future product pipeline for a dynamic FMCG brand. Sitting at the heart of the UK business, you’ll act as the bridge between global innovation strategy and local market execution, turning insight, trends and technical expertise into commercially successful, compliant and exciting product launches. You’ll own the NPD pipeline from concept through to launch, leading cross-functional teams, influencing global stakeholders and working closely with commercial, category, compliance, marketing, sales and external partners to bring best-in-class products to market. With real autonomy, visibility and the chance to impact both UK and international channels, this role is ideal for someone who is passionate about innovation, and creating products that genuinely resonate with consumers.

The ideal fit

• Operated successfully in a New Product Development role
• Have a curious mind and the want to learn & develop
• Familiarity with UK and international food regulations and supply chains
• Demonstrates a sense of urgency and knows when to act and when to wait
• Is a change champion and pioneers new ideas and approaches
• Proven success in delivering product launches in the FMCG industry
• Have an infectious drive for results and make things happen
• Confident working in a fast-paced, entrepreneurial environment
• Excellent project and stakeholder management skills
• Be a team player with a winning mentality
• Be degree educated or equivalent

Intrigued to find out more? Apply now and we’ll make it happen!

Salary: Up to £60,000, plus benefits package.
Location: Hybrid. (circa 3 days per week in their HQ)

If you meet the above requirements then please click ‘apply’ and one of our team will be in touch shortly.

• Operated successfully at National Account Manager level or equivalent
• Have a curious mind and the want to learn & develop
• Demonstrates a sense of urgency and knows when to act and when to wait
• Is a change champion and pioneers new ideas and approaches
• Have a creative mind, always thinking how to enhance products / brands and creating consumer desire
• Have an infectious drive for results and make things happen
• Must have a strong commercial mindset
• Be a team player with a winning mentality
• Be degree educated or equivalent

Intrigued to find out more? Apply now and we’ll make it happen!

Salary: Up to £65,000, plus benefits package.
Location: Hybrid. (circa 3 days per week in their HQ)

If you meet the above requirements then please click ‘apply’ and one of our team will be in touch shortly.

• Have experience within a National Account Management role
• MUST have foodservice and B2B/Manufacturing experience
• Personable and relationship driven
• Commercial mindset
• Be customer centric
• Is a change champion and pioneers new ideas and approaches
• Strong, confident communicator with good influencing and interpersonal skills with a capability to flex style when appropriate
• Self starter

Salary: Up to £70,000 plus, car allowance, bonus, and an attractive benefits package.
Location: Remote – UK travel when required to customers.

If you believe in your ability and wish to develop your career please click ‘apply’ and one of our team will be in touch.

• Have experience within a Senior National Account Management role
• MUST have foodservice and B2B/Manufacturing experience
• Need to have commodities experience
• Personable and relationship driven
• Commercial mindset
• Be customer centric
• Is a change champion and pioneers new ideas and approaches
• Strong, confident communicator with good influencing and interpersonal skills with a capability to flex style when appropriate
• Self starter

Salary: Up to £80,000 plus, car allowance, bonus, and an attractive benefits package.
Location: Ireland customer base with travel. Ad-hoc travel to the UK when required to visit customers or the HQ for meetings.

If you believe in your ability and wish to develop your career please click ‘apply’ and one of our team will be in touch.

The ideal fit

• Current experience in an Account Management role with full P&L responsibility
• Have a ‘drive it’ - ‘own it’ mentality
• Happy with ambiguity in a fast paced environment
• Commercially savvy
• Be personable and a team player

Location: Hybrid. 3 days in London HQ.
Salary: Between £50,000 - £60,000, plus benefits package.

Ready to achieve beyond your own expectations? Apply now and we’ll make it happen!

£80,000 FTE | Private Office Environment (Pro rate circa £65,000 based on 3.5 days per week)

We're supporting a successful entrepreneur in the search for a Finance Manager to oversee the finances across a small portfolio of established businesses.

This is a unique opportunity for someone who enjoys working closely with business owners and wants to play a key role in both the day-to-day running and future growth of a group of businesses. Rather than being another cog in a large finance team, you'll have genuine ownership, visibility, and influence.

The role will see you taking responsibility for management accounts, cashflow forecasting, financial reporting, compliance, and commercial analysis across multiple entities. You'll be the trusted finance partner to the business owner, helping to support strategic decisions while ensuring the financial operation runs smoothly.

We're looking for a qualified accountant (ACA, ACCA, CIMA or equivalent) with previous Finance Manager experience. Experience working within SMEs, owner-managed businesses, or entrepreneurial environments would be highly beneficial. Just as important is having the confidence to work independently, challenge where appropriate, and provide clear commercial insight.

What's on offer?

• Part-time working pattern of 3–4 days per week
• Salary of £80,000 FTE (pro-rata)
• Direct access to a highly successful entrepreneur
• Exposure to multiple businesses and investment decisions
• A role with real autonomy and impact
• Flexible and supportive working environment

If you're looking for a role where your opinion matters and you can genuinely influence business performance, we'd be keen to have a conversation.

Are you a driven Foodservice National Account Manager with a passion for winning new business and growing strategic customer relationships?

We're looking for a commercially focused National Account Manager to drive growth across contract caterers, national restaurant groups and pub chains. This is an exciting opportunity to combine new business development with strategic account management, helping to shape the future of a growing FMCG foodservice business.

What you'll be doing:
✅ Winning new national foodservice contracts and expanding existing accounts
✅ Building strong relationships with key decision-makers across contract catering, restaurant and pub groups
✅ Delivering ambitious sales, profit and new business targets
✅ Developing and executing joint business plans
✅ Managing pricing, forecasts and P&L performance
✅ Collaborating with Supply Chain, Customer Service and Product teams to deliver outstanding customer solutions
✅ Contributing to new product development opportunities within the foodservice channel

What we're looking for:
✔️ Proven success selling into the UK foodservice sector
✔️ Experience winning and managing multi-site national accounts
✔️ Strong commercial and negotiation skills
✔️ A track record of developing profitable customer relationships
✔️ Highly motivated, results-driven and comfortable working autonomously in a field-based role
✔️ Strong analytical skills with excellent Excel and Microsoft Office knowledge

What's on offer?
⭐ A field-based role with national responsibility
⭐ The opportunity to shape growth across a high-potential customer base
⭐ Real ownership of your accounts and pipeline
⭐ A collaborative commercial team where your ideas and successes are recognised

If you're a commercially ambitious foodservice sales professional looking for your next challenge, we'd love to hear from you.

📩 Apply now or get in touch for a confidential conversation.

🕒 Full-Time

An exciting opportunity has arisen for an experienced and commercially driven Key Account Manager to join a fast-paced and growing food business within the foodservice sector.

This role is ideal for a motivated FMCG sales professional with strong foodservice experience and a passion for building relationships, winning new business, and driving profitable growth across regional key accounts, wholesalers, cash & carry, and large independent customers.

The Role

You will be responsible for managing and growing an existing customer base while actively identifying and securing new business opportunities. The successful candidate will work closely with internal stakeholders to deliver exceptional customer service, maximise profitability, and support the continued growth of the business.

Key Responsibilities

• Manage and grow existing regional key accounts and foodservice customers
• Identify and win new business opportunities across wholesalers, large independents, industrial and manufacturing sectors
• Deliver agreed sales, volume, margin, and profit targets
• Build strong customer relationships through effective negotiation and account management
• Develop and execute promotional activity within wholesalers and cash & carry accounts
• Manage customer forecasts and debtor days in line with company targets
• Work cross-functionally with customer service, purchasing, transport, and development teams
• Maintain accurate customer records and agreements
• Represent the business professionally at customer meetings, trade shows, and industry events

About You

• Minimum 4 years’ FMCG sales experience within food and drink
• Strong foodservice sector knowledge
• Proven track record in new business development and account growth
• Commercially astute with excellent analytical and negotiation skills
• Confident communicator with strong relationship-building ability
• Self-motivated and results-driven
• IT literate with good Microsoft Office skills
• Full UK driving licence preferred due to the field-based nature of the role

What’s on Offer

• Opportunity to join a recognised and growing food business
• Autonomy within a field-based commercial role
• Collaborative and supportive team environment
• Career growth within a dynamic FMCG organisation

📩 If you are an ambitious Key Account Manager looking for your next challenge within foodservice sales, apply today or get in touch for a confidential conversation.

🕒 Shift Pattern: 3 week pattern

Week 1 5.00am - 1.30pm

Week 2 6.00am - 2.30pm

Week 3 1.00pm - 9.30pm

💰 Salary: Between £43,000 - £46,000

What are we looking for?

About the Role

Reporting to the Lead Engineer, you’ll be based at our Thornton Packing centre, playing a critical role in maintaining and improving our automated production environment.

You’ll respond to breakdowns, deliver preventative maintenance, and collaborate with teams across the site to drive performance, efficiency, and continuous improvement.

Working hours are on a rotating shift pattern (week 1: will be 5am-1.30pm with week 2: 6am-2.30pm and week 3: 1.00pm-9.30pm) Monday to Friday with 30 minutes off for lunch each day.

What You’ll Be Doing

What can we offer you?

• Overtime undertaken is payable at 1.25 of basic rate

• Free hot drinks on shift

• Service Awards

• Enhanced paternity and maternity

• Free life insurance

• Enhanced Sick Pay Scheme

• Access to Perkbox with a variety of discounts including a monthly freebie from Greggs or Café Nero

• Discounted eggs and chicken

• A Celebration day after 1 years service enjoy an extra day off to celebrate a life event, such as your birthday

• Access to DigiCare + - Annual Health Check, Digital GP Consultations, Nutritional Consultations, Second Health Opinion and Mental Health Consultations.

• Discounted Gym Memberships

• Free Eye Test every two years

• Discounted mobile phone contracts

• Share in our success with the People Partnership - after 6 months service you will be eligible for a yearly bonus

• Additional Allowances for First Aiders and Mental Health First Aiders

• Wellness programme

• Employee Charity Matching Scheme

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

About the Role

This is an excellent opportunity for an experienced finance leader to join a growing UK food manufacturing business in a key leadership position.

As Head of Finance, you will play a pivotal role in shaping business performance, providing strategic, commercial and operational financial leadership to support sustainable growth. Working as part of the senior leadership team, you will partner closely with colleagues across Operations, Commercial, Procurement and Supply Chain to improve profitability, drive efficiencies and support informed decision-making.

Leading the finance function, you'll combine strategic thinking with a hands-on approach, ensuring strong financial control while delivering commercial insight that helps the business achieve its objectives.

Key Responsibilities

Strategic & Commercial Finance

• Partner with the Managing Director and senior leadership team to deliver the business strategy.
• Lead the annual budgeting, forecasting and long-term planning processes.
• Provide financial analysis and commercial insight to support growth, investment and profitability.
• Develop business cases for capital expenditure, new products and strategic initiatives.
• Support major business change projects where required.

Financial Control & Governance

• Ensure robust financial controls, governance and compliance.
• Deliver accurate monthly management accounts and financial reporting.
• Oversee statutory accounts, audits and tax compliance.
• Manage relationships with auditors, banks and professional advisers.
• Identify and manage financial risk across the business.

Manufacturing & Operational Finance

Partner with Operations to improve factory performance by analysing key manufacturing KPIs, including labour efficiency, yield, waste, OEE, material usage and production costs.

Ensure accurate product costing and inventory valuation, evaluate capital investment opportunities and support continuous improvement initiatives that enhance operational performance.

Cash Flow & Performance

• Lead cash flow forecasting and working capital management.
• Drive improvements in cash generation and financial efficiency.
• Produce meaningful reporting on financial and operational performance, including profitability, manufacturing efficiency, labour productivity, overheads, cash flow and budget performance.
• Present clear, actionable insights to the Managing Director and Board.

Leadership

• Lead, coach and develop the finance team.
• Build commercial awareness across the wider business.
• Promote a culture of accountability, collaboration and continuous improvement.

About You

You will be a commercially focused finance leader who enjoys working closely with operational teams and influencing business decisions.

You'll bring:

• ACA, ACCA, CIMA or equivalent qualification.
• Senior finance leadership experience within a fast-paced food manufacturing environment.
• Strong commercial and operational finance experience.
• A proven track record of improving profitability, financial performance and business processes.
• Experience leading finance teams and developing talent.
• Excellent stakeholder management, communication and analytical skills.
• Experience managing audits, banking relationships and statutory compliance.

Why Join?

This is a fantastic opportunity to become a key member of the senior leadership team, with the autonomy to influence business decisions, drive continuous improvement and play a significant role in the continued growth and success of the business.

Salary & Benefits : £85,000 - £90,000 plus 10% bonus, 25 days' holiday & Pension

📍 Berkshire | Office-based (5 days per week)

💰 £55,000 + Benefits

Are you an experienced Customer Services Manager who enjoys building high-performing teams, improving processes, and delivering outstanding customer experiences in a fast-paced commercial environment?

We're looking for a proactive and commercially minded Customer Services Manager to lead our UK Customer Services function across our sustainable brands.

This is far more than a traditional customer service role. You'll lead a busy in-house team supporting both consumer and commercial customers, balancing day-to-day operational excellence with continuous improvement in a business that's constantly evolving.

The Opportunity

Our Customer Services team supports a diverse customer base, from consumers looking for advice on choosing the right product through to commercial customers managing power garden and DIY equipment and ongoing warranty requirements.

As the business continues to grow and new products, services and brands are introduced, you'll play a key role in ensuring the customer experience remains seamless while driving improvements to processes, communication and service delivery.

What you'll be doing

• Leading and developing a team of 10 Customer Service professionals.
• Ensuring an exceptional customer experience across both B2C and B2B channels.
• Managing a high-volume operation handling phone and email enquiries entirely in-house.
• Driving continuous improvement across customer service processes and ways of working.
• Working closely with Sales, Marketing, Operations and Product teams to ensure new initiatives are successfully implemented.
• Identifying opportunities to improve communication, efficiency and customer satisfaction.
• Making full use of customer service data and reporting to drive performance and support decision-making.
• Supporting the continued integration of multiple brands and business units into a single customer service function.

About you

You'll be an experienced Customer Services Manager who enjoys leading from the front and creating a positive, high-performing team culture.

You'll bring:

• Proven experience managing customer service teams within a fast-paced commercial environment.
• Strong people leadership and coaching skills.
• Experience improving customer service processes and operational efficiency.
• Excellent stakeholder management skills with the confidence to influence across departments.
• A customer-first mindset combined with strong commercial awareness.
• The ability to prioritise effectively and remain calm in a constantly changing environment.
• Experience using customer service systems and reporting to drive performance.

Experience supporting both consumer and commercial customers, or working across multiple brands or product lines, would be highly advantageous.

Why join us?

This is an opportunity to join a growing international business where customer service is central to the customer journey and brand reputation. You'll have the autonomy to shape the function, improve processes, develop your team and make a visible impact across the wider business.

If you're looking for a leadership role where you can influence change, improve customer experiences and help drive the next phase of growth, we'd love to hear from you.

Nottinghamshire

NEBOSH qualification required

This Company is an innovative and growing business who supply into the leading retailers here in the UK with a range high quality products. They are looking for a highly experienced Health & Safety Manager to maintain the health & safety systems on site and actively promote health and safety awareness. They need someone to have a hands-on approach with the day to day responsibilities as well as be involved with multi sites. Reporting to the Group Head of Health & Safety.

Role Responsibilities:

• Actively promote health & safety awareness across the sites and ensure employees understand fully
• Assist and guide regular Health & Safety Training for all staff levels
• Work closely with management and H&S representatives
• Conduct regular audits and workplace inspections as well as assess policies, standards and procedures
• Conduct and facilitate the internal and external Health & Safety Audit requirement
• Work closely with staff to ensure they are following correct health and safety policies and procedures
• Some overnights may be needed

Essentials:

• NEBOSH Qualified
• Minimum of 5 years at management level
• Manufacturing experience

📍 Bishop’s Stortford

💰 Competitive Salary + Benefits

An exciting opportunity has arisen for a Maintenance Engineer to join a leading food manufacturing business based in Bishop’s Stortford.

This role is responsible for ensuring the safe, compliant and efficient operation of site equipment by delivering both planned preventative maintenance and reactive engineering support across production, utilities and facilities.

A key focus of the role will be valve maintenance and equipment reliability, alongside supporting continuous improvement initiatives and new machinery projects within a fast-paced manufacturing environment.

Key Responsibilities:

Engineering & Maintenance

• Deliver planned preventative maintenance (PPM) and reactive maintenance across manufacturing equipment, utilities and site facilities.
• Diagnose and resolve mechanical and electrical faults, minimising downtime and supporting continuous production.
• Ensure all engineering work complies with GMP, Health & Safety and company standards.

Valve & Equipment Reliability

• Perform preventative and corrective maintenance on manual and automated process valves across water, air, CIP and product lines.
• Troubleshoot recurring faults, conduct root cause analysis and implement long-term reliability improvements.
• Monitor system performance to prevent leaks, contamination risks and pressure failures.

Continuous Improvement & Projects

• Support continuous improvement initiatives and the introduction of new machinery to improve safety, hygiene, quality and operational performance.
• Proactively recommend improvements to increase plant efficiency and reduce unplanned downtime.

Collaboration & Reporting

• Maintain accurate engineering logs and maintenance records.
• Support the management of spare parts inventory.
• Work closely with production teams, engineering colleagues and external contractors to ensure safe and effective working practices.

Skills & Experience

• Minimum 3 years’ engineering experience within FMCG or a similar manufacturing environment.
• Multi-skilled engineer with strong mechanical and/or electrical fault-finding ability.
• Proven experience responding to equipment breakdowns and carrying out root cause analysis.
• Experience working within a highly regulated industry.
• Strong communication skills with the ability to work both independently and as part of a team.
• Comfortable working under pressure within a fast-paced production environment.
• Computer literate with experience using MS Office and CMMS systems.

Qualifications

• Engineering qualification to NVQ Level 3 or equivalent in an Electrical or Mechanical discipline.
• Recognised engineering apprenticeship preferred.
• Electrical regulations certification desirable.
• Health & Safety / Basic Food Hygiene training advantageous.
• Experience working in chilled or frozen environments beneficial.

✅ If you are a proactive, multi-skilled engineer looking to join a dynamic manufacturing environment, we would love to hear from you.